Case studies

A product teardown and growth case study on how discovery and creator retention shape the viewing experience.

A case study on trust, onboarding friction, and support load in a mobile-first bank.

A case study on habit formation, streak mechanics, and where gamification stops helping learners.

A case study on booking reliability, no-shows, and the two-sided balance between patients and practitioners.

A case study on building a reliable AI voice agent: call flows, hand-off to humans, and the quality bar that makes people trust it.

A case study on bringing an AI agent into maritime operations at Zauber (gozauber.com) — where it can take work off the crew and shore teams, and where it must not.

A case study on clinical trial financial operations — where manual spend tracking breaks down and what a product can do about it.

A case study on an AI agent for private market operations — where deal, fund, and investor workflows can be automated, and where they cannot.

A case study on an AI operating system for renewable installers — from quoting and site design to scheduling and handover.

A product case study on turning tax filing from a seasonal transaction into a useful year-round relationship.